Spinaro Casino - プレイヤーの撤退が遅れています。

I made a withdrawal of 500 euros on the 13th and another of 700 on the 14th, because they say that at my level I can only withdraw 700 euros a day, so far so good, it's the casino's rules. In the meantime, I validated my account in the chat and they said it was fully validated and that they would pay me within 72 hours. So far nothing and both in the chat and in the mail the answer is automatic to wait.

Fiz um levantamento de 500 euros no dia 13 e outro de 700 no dia 14, porque eles dizem que no meu nível só posso levantar 700 euros por dia até aí tudo bem são as regras do casino, entretanto fiz a validação da minha conta no chat disseram que estava totalmente validada e que em 72h me pagavam. Até agora nada e tanto no chat como no mail a resposta é automática para aguardar.

Dear carla2983,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Okay, I'll wait the 14 days

Ok vou ficar a aguardar os 14 dias

I had to send this to get a reply by email that they needed a selfie with my hand and elbow visible holding the ID document, but they canceled the withdrawals, I already sent the photo in the chat and they said it's ok, I already made a request to withdraw 700 euros and now I can only request 500 tomorrow. Let's see if they pay me or if they come up with something else.

tive que enviar isto para me darem a resposta por mail que precisavam de uma selfie com a mão e cotovelo visível a segurar o documento de identificação, mas cancelaram as retiradas, já enviei a foto no chat informaram que está ok, já fiz um pedido de levantamento 700 euros e agora só amanhã é que posso pedir o de 500. Vamos ver se me pagam ou se inventam mais alguma coisa.