SpinAway Casino - プレイヤーの勝利はクレジットされませんでした。

I had free spins on Zeus, which I had other free spins within those. It has sort of coins looking pieces and you need all 15 of them for the mega jackpot of 5000$ ( 1$bet)

at around 15:38 UTC time zone

I hit the mega the app went all weird then went like nothing happened and of course didn’t pay it out . Now they deny it all and basically telling me that there was never any mega hit . It’s quite frustrating to deal with them on this . What can be done ?

Hello Nancy,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinAway Casino. Allow me to ask you a few more question before we would move forward.

Do I understand it correctly that you won with the bonus spins? Did you try to contact the gaming provider with this issue? Was your balance after the issue the same as before the spin or the casino voided any money?

I would like to ask you to send the screenshot you provided again but in full size as from that picture it's not visible which column shows what.

Please forward any additional relevant proof as screenshot, chats or e-mails to nikolas.b@casino.guru.

Regards,

Nick

Dear Nancy,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.