SpinBetter Casino - プレイヤーのアカウントがブロックされました。

  So after a successful registration to the site I made a deposit via astropay of 4000ngn I played A few games won good upon withdrawal astropay withdrawal was not available .I contacted customer care and I was advise to deposit some more funds via the other available means so that they could process my withdrawal .I made another deposit of more than 5000Ngn via nettler Wallet played some more games again won again upon withdrawal it said denied by operater .I enquired what was the issue they said I should deposit with another method again and I said No .as a result I was asked for valid documents with I provided upon asking and I was blocked with my money there .I don't think this other reviews about giving them a 10 but I certainly can tell you this do not deposit your funds here .I have proof of payment. As I have made screenshot of all payments and I have proof of all chats and emails. Sent by me to them and vice versa .beware don't loose your money 

Dear Wanjiku,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you so much for the fast reply. I made a registration to the site exactly one month ago,that was in January, upon full registration is made a deposit and I was given a bonus which I immediately cancelled because I don't like the terms and conditions that come with it .so I placed the bets using my own money and won .bets played were pure games all football matches . deposits were made via astropay wallet I have screenshots as proof

Thank you very much, Wanjiku, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. Since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.