SpinBetter Casino - プレイヤーのアカウントは理由なく閉鎖されました。

Der Casinoguru team,

my account was blocked and I still don't know why, as the casino refuses to answer my emails...

I don't have a second account. I did not claim any bonus and just played with the money that I deposited myself. I registered with my full name, address, date of birth etc. I made the deposits with my own credit card that goes by my own name which I also used for registration. I am no professional gambler and usually lose and I didn't also show any gambling pattern that might lead to the casino thinking that I am harming any T&Cs. In fact, I made multiple deposits in total 1000€ and lost the majority. I just wanted to verify my phone number so that I can withdraw my rest balance. However, when I contacted the live chat due to not receiving the verification code, the live chat told me that my account has been blocked. They did not give me any reasons and asked me to write to block department who can help me. I have sent them two emails on last Wednesday morning and they asked me to provide my passport and bank statements of my transactions, which I did immediately, yet I still did not receive an answer after that. However, they still keep sending me newsletters and bonus offers... I would really appreciate it, if you could help me here, as I am getting desperate and impatient, because I get the impression that the casino is just a scam.

With best regards

Dear goku23,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SpinBetter Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• When was the last time you were in contact with casino support?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Other than your ongoing bets, did the casino withhold your withdrawal or active balance?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

The casino contacted me yesterday evening and I was able to withdraw my balance. The case can be closed. Thank you very much!

Hallo,

Casino hat sich gestern abens gemeldet und ich durfte mein Guthaben auszahlen lassen. Fall kann geschlossen werden. Vielen liebrn Dank!

Dear goku23,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru