SpinBetter Casino - プレイヤーの撤退が遅れています。

They won't let me withdraw my money, just excuses and problems for the past month

No me dejan retirar mi dinero , solo escusas y problemas desde hace 1 mes

Dear gayagustavo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Good morning

thanks for your reply

If I managed to withdraw before with minfinity

not now

All the payment methods do not allow me, neither by bank card, nor by bank account and my documents are sent

I don't have any active bonuses

It's a joke

They owe me €1209

Buenos dias

gracias por su respuesta

si consegui retirar antes con minfinity

ahora ya no

todos los metodos de pago no me dejan , ni por targeta bancaria, ni por cuenta bancaria y estan mis documentos enviados

no tengo ningun bono activo

es una tomadura de pelo

me deben 1209€

Thank you for your reply, gayagustavo. Do I understand correctly that you are unable to request a withdrawal? Could you please advise when exactly you requested the last successful withdrawal? How many days did it take to be processed?

I have managed to make my withdrawals

thank you so much

He logrado hacer mis retiros

muchas gracias

Dear gayagustavo,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru