SpinBetter Casino - プレイヤーの賞金はブロックされました。

Ladies and Gentlemen!

I won 811 euros from 60 euros by betting on Spinbetter. I deposited with a credit card, but "apparently" it was not possible to withdraw using the credit card due to problems. I then tried to withdraw something via Binance based on the provider's suggestion. This was "unfortunately" not possible either.

I suspect this is a scam and a system so that people might lose everything while the payout doesn't work.

Thanks in advance for your help!

Kind regards

Daniel ***

Sehr geehrte Damen und Herren!

Ich hab durch Wetten auf Spinbetter aus 60 Euro 811 Euro erspielt. Einzahlung war über die Kreditkarte, Auszahlung "anscheinend" durch Probleme nicht möglich über die Kreditkarte. Versuchte dann auf den Vorschlag des Anbieters über Binance etwas abzuheben. Auch dies war "leider" nicht möglich.

Vermute hier schon Betrug und System damit die Leute vielleicht doch noch alles verspielen während die Auszahlung nicht funktioniert.

Vielen Dank im Voraus für Ihre Hilfe!

mfg

Daniel ***

Dear daniel.steinmair,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings? 
• Was your account verified successfully in the past?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

I'll try again tomorrow via Binance - suggested by the casino. For me, the more complicated option.

I'll try Rapid Transfer on Friday.

Communication so far has only been to say that withdrawals via credit card are currently not possible.

Everything was verified successfully.

Ich werde morgen noch einen Versuch über Binance starten - Vorschlag vom Casino. Für mich die kompliziertere Variante.

Freitag probiere ich noch Rapid Transfer.

Kommunikation war derzeit nur ein hinhalten das derzeit keine Auszahlung über Kreditkarte möglich ist.

Verifiziert wurde alles erfolgreich.

Thanks for your reply.

Have you been successful with your withdrawal requests? Please keep me informed about any further developments.

After some emailing back and forth, it finally worked via the time-consuming payout via Binance.

Thank you!

Nach etwas hin-und-her mailen hat es schlussendlich doch geklappt über das aufwendige Auszahlen über Binance.

Vielen Dank!

Dear daniel.steinmair,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru