Spinbookie Casino - 選手の退会が遅れました。

I have requested my withdrawal and talked with chat. They removed the possibility to contact chat.

I sent an email and they told me that the money would come, but they did not know when. Its been almost a month and I still dont see any money.

Dear Travtiger9,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have mot made a withdrawal before. I have accumulated my winnings with bonus. And i have met the wager recuirement.

Can confirm that i passer KYC recuirement

Thank you for your reply, Travtiger9. Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Which payment method to withdraw your winnings have you opted for?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I tried to withdraw the 19th of October to Mifinity.

They removed my ability to talk with chat inside the website. But I did get a response on email.

Thank you very much Travtiger9 for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you!

Hello Travtiger9,

This is Tomas and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite Spinbookie Casino to join the conversation and participate in the resolution of this complaint.

Dear Spinbookie Casino,

Can you please provide an update on the status of the player's withdrawal?

Best wishes,

Tomas

Hi,

There is still some delays on withdrawals. The player can have a look at the following link, where he can find some official announcement information and company updates. I hope this clariefies the situation a little. I know it is very frustarting to wait for the money, but please note - things are worked on and will be fixed soon.

https://oddsen.nu/nyhet/spinbookie-og-bet90-gjoer-store-endringer-i-ledelsen/7596

I cannot give any other information than this, I am afraid. The issues should be fixed in the next couple of days though.

Regards

Franzi

Thank you for response. After waiting almost 2 months i am able to wait a few more days.

Regards Travis

Hello Travtiger9,

Could you please update us on the current situation? Have you already received the payment?

Thank you.

Kind regards,

Tomas

Dear Travtiger9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Even though we assume that the issue has been resolved, without a confirmation from Travtiger9, we are forced to reject this complaint.

The player can reopen this complaint anytime.

Kind regards,

Tomas