Spinbookie Casino - 選手の退場が遅れている。

Hello people of Casino Guru, it's a pleasure to greet you.

I am writing here after waiting a long time to see if they can help me. I have been playing in the Spinbokie casino since mid-April 2023, and I had not had any problems, I made several deposits since I lost several times and there was one time that I requested a withdrawal and they paid me, everything normal. But there was a time when I requested another withdrawal, on May 24, 2023 for 1900 usd that I am still waiting for and every time I talk to the chat they answer me the same thing, what should I expect. But I've been waiting for almost a month now and I don't see it as normal. I would appreciate if you could help me

Hola gente de Casino Guru mucho gusto saludarlos.

Escribo aqui ya luego de esperar bastante tiempo para ver si logran ayudarme. Vengo jugando en el casino de Spinbokie desde mediados de Abril 2023, y no habia tenido problemas, hice varios depositos ya que perdi varias veces y hubo una vez que solicite un retiro y me pagaron, todo normal. Pero hubo un momento en el que solicite otro retiro, el 24 de Mayo de 2023 de 1900 usd que aun estoy esperando y cada vez que hablo al chat me responden lo mismo, que debo esperar. Pero ya llevo casi un mes esperando y no lo veo normal. Agradeceria si me podrian ayudar

Hello brianrojo77,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinbookie Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I have been paid, thank you

Me han pagado, gracias

Dear brianrojo77,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru