Spinrollz Casino - プレイヤーの撤退が遅れています。

Hello, as I know this casino is significantly delaying and not informing me despite multiple inquiries on how I can verify myself, I would like to file a complaint and present this behavior from the casino. Additionally, the main point is that this casino needs to pay out my funds to me. I will keep you informed about any updates and difficulties with the casino. Once I have received my funds, we can mark this complaint as resolved.

Hallo, da ich weiss das dieses Casino stark verzögert und mir nicht sagt trotz mehrmaliger Nachfrage wo ich mich verifizieren kann, möchte ich eine Beschwerde erstellen und somit dieses Verhalten vom Casino präsentieren und zudem der Hauptpunkt, das dieses Casino meine Gelder an mich ausbezahlt. Ich werde sie informieren bei Neuigkeiten und Schwierigkeiten mit dem Casino. Sobald ich meine Gelder erhalten habe,können wir diese Beschwerde als gelöst markieren

Dear yasin61,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

• Have you made any successful withdrawals before?
• Did you accumulate your winnings with or without an active bonus?
• Could you please share your communication with the casino regarding the verificatiom? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Dominika

Dear yasin61,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.