Spins Heaven Casino - プレイヤーの撤退が遅れています。

Withdrawal of £1000 submitted 3 weeks ago, still pending and still reversible after all this time. Live chat agents unhelpful and emails non responsive. Disgusting and criminal behaviour. Account was fully verified over 3 weeks ago. Many on here in the same position.

Dear Thomas-091,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Did you accumulate your winnings with or without an active bonus?
• Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Have you made any successful withdrawals before?

Nope

Did you accumulate your winnings with or without an active bonus?

Without bonus, I deposited £100 and requested £1000 withdraw, as in the small print it says only allowed to withdraw up to 10x the last deposit amount.

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I have talked on live chat and they quickly cut you off as soon as you mention withdrawal- they send you an automated message to say it takes 7-21 days then leave. I emailed one email 3 weeks ago to make them aware and ask about my withdrawal and they never replied.

Thank you very much for your reply, Thomas-091. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hi I would do what you asked but they’ve blocked me from communicating. I wanted a transcript sent to me but I politely asked about my withdrawal and the fact it had been over 21 working days and they sent an automated message same as everyone else just saying it may take longer and so on. Absolutely disgusting no apology and no offer to forward my message to another department for example. Quickly closed down my chat and blocked me from opening up the live chat symbol on there website. This is disgraceful behaviour and extremely suspicious. Nobody on here will receive any money and they will not get any response from this "casino" police need to be involved in my opinion!