Spins Heaven Casino - プレイヤーの撤退が遅れています。

I have been waiting for my withdrawal since 23nd february I have spoken to then on live chat a few times but just get the same everything it takes 7 - 21 days to get the winners or they say the site is down and they will sort it but when you ask if they no when I will get my winners they cut you off the chat can you help

Dear Hayleylou73,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve encountered while waiting for your withdrawal.

To help us understand the situation better and assist you more effectively, could you please provide the following details:

1. Could you confirm whether you have received any updates or messages from the casino regarding the specific reason for the delay? If so, could you share them with us?
2. Have you been informed of any steps you need to take to complete the withdrawal, such as additional verification or document submission?
3. Do you know if the delay is due to a technical issue, or if there is any other reason the withdrawal is taking longer than expected?

If you have any relevant communication, such as chat records or emails, please feel free to forward them to petronela.k@casino.guru. This will help us to investigate the matter more thoroughly.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

I have just sent you some screenshots of what I have

day 7 still no withdrawal

Dear Hayleylou73,

I’m very sorry to inform you that, due to Spins Heaven Casino’s repeated lack of cooperation—evidenced by over 10 complaints closed under our No Reaction Policy—we are left with no choice but to close your case as Unresolved. This outcome is far from ideal, and I completely understand your disappointment.

Unfortunately, ignoring complaint resolution efforts appears to be a recurring practice for this casino. Despite our numerous attempts to reach out via email, live chat, and even through affiliate contacts, we have consistently received no response. This pattern of unresponsiveness not only affects players like yourself but also negatively impacts the casino's overall rating on our site.

We sincerely hope that the accumulated effect of unresolved complaints will eventually prompt the casino to reconsider its approach. In the meantime, we strongly advise avoiding this casino altogether.

Please know that the casino still has the option to reopen this complaint at any time, and should that happen, we’ll be ready to take action on your behalf.

Kind regards,

Petronela

Casino Guru