Spins Heaven Casino - プレイヤーの撤退が遅れています。

Not paying withdraw but no communication

Dear 03murray,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina

I request 28th feb 2025.

Not had withdraw before

Been over 21 working days a promised

Can't I go the police they refuse to pay. Can't we stop them getting deposit off there customers. Not fair getting deposit off people but not paying

Like I said. Can't find there address and file complaint with the police. Stops them getting deposits. Unfair taking deposit off people but not paying

Thank you for your reply, 03murray. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• What is the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Thank you.

Yes, Passed KYC

Yes, didnt play with bonus but actual cash.

Says withdraw in progress.

Can stop casino getting people depicts if there not paying and file complaint with local police

Dear 03murray,

I’m very sorry to inform you that, due to Spins Heaven Casino’s repeated lack of cooperation—evidenced by over 10 complaints closed under our No Reaction Policy—we are left with no choice but to close your case as Unresolved. This outcome is far from ideal, and I completely understand your disappointment.

Unfortunately, ignoring complaint resolution efforts appears to be a recurring practice for this casino. Despite our numerous attempts to reach out via email, live chat, and even through affiliate contacts, we have consistently received no response. This pattern of unresponsiveness not only affects players like yourself but also negatively impacts the casino's overall rating on our site.

We sincerely hope that the accumulated effect of unresolved complaints will eventually prompt the casino to reconsider its approach. In the meantime, we strongly advise avoiding this casino altogether.

Please know that the casino still has the option to reopen this complaint at any time, and should that happen, we’ll be ready to take action on your behalf.

Kind regards,

Kristina

Casino Guru