SpinsBro Casino - プレイヤーのアカウントがブロックされました。

I have just deposited 25€ with the bonus they emailed me today and not one minute after depositing my account was disabled and when trying to log in it said my account was locked.I have never broken any terms of service and it is just ridiculous for them to ban right after my deposit. They couldnt have banned me before I deposit?? There is absolutely no reason for them to ban me! I had just requested a withdrawal of 100€ yesterday and deposited 25€ today and get banned instantly after depositing.

Hello winnah,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinsBro Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that if it was your first withdrawal request, the casino might have block your account if it's not yet verified and will be unblocked once you finish the verification.

Looking forward to your answer.

Regards,

Nick

im kyc verified since january of this year and have at least two successfull withdrawals at that time. the winnings from my current withdrawal were made with 7% cashback bro coins. i have just emailed them about this today with no response so far.

Thank you winnah for all the provided information so far. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear winnah,

I am so sorry to hear your account got blocked. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a SpinsBro Casino representative to join this conversation and participate in resolving this complaint.

Dear SpinsBro Casino,

Could you please state why the player's account got blocked? Could you please provide us with the evidence? You can put the statement here and paste the evidence here or send it to my email address stefan.m@casino.guru.

Thank you in advance for providing the information.

Kind regards,

Stefan

Hello, Spinsbro support has since resolved the issue, no more action is needed thanks

Dear winnah,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Stefan