Spinsy Casino - プレイヤーの撤退が遅れています。

Hello,

On November 30th, I requested a withdrawal of 500 euros. There are still two other pending requests, and I haven't even received the first 500 euros yet.

The support team always gives the same response: delays, patience. Am I supposed to wait 2 months for 1400 euros? That's not acceptable.

Could you please help me?

Best regards,

Hallo

ich habe am 30. 11 eine Auszahlung von 500 Euro beantragt es sind noch 2 weitere Anfragen ausständig ich habe nickt mal die ersten 500 bekommen ?

support gibt immer nur die gleichen Antworten Verzögerung Geduld soll I jetzt 2 Monat auf 1400 warten des ist ja net in Ordnung

könnten sie mir helfen bitte

lg

Dear Conny42,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinsy Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share a screenshot confirming the verification status of your player's account?
• Could you please share screenshots of your pending cashout requests with the date visible?
• Share screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello Thomas, I have sent you an email.

today I got the first payout 900 are still open for payout

lg

Hallo Thomas ich habe dir eine Email geschickt .

heute habe die erste Auszahlung bekommen 900 sind noch immer zur Auszahlung offen

lg

Hello ? Did you get my email

Hallo ? Hast du meine email bekommen

Thanks for your patience.

Have you recently successfully withdrawn any amount from the casino?

Could you please share with me your communication with the casino with any explanation or justification for the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear Conny42,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.