Spinsy Casino - プレイヤーの撤退が遅れています。

I have been waiting since January 30th for my withdrawal to be processed. It’s $300. I have emailed and chatted with support all saying the same thing. That it delayed due to high volume of withdrawals. Please be patient. It was my first time using the casino and I am not required to upload any documents to verify my identity at this time they said. This had by far been the worst experience I have had waiting for a withdrawal from any online casino. I will never play here again If or when they decide to pay me.

Dear rv6rb92h82,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread. 
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

First time withdrawing, I did receive one $60 payment today. There is still $240 remaining to be paid. 3 separate withdrawals another of $100, and $140. Both are still pending review.

Thank you for your reply, rv6rb92h82. Could you please advise us on the current status of your withdrawal requests? Are they marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I still am owed $240 and I am not getting any responses from support through email. I do not recommend using this casino to anyone. It’s now been since February 2nd.

I’m very sorry but you haven’t provided all the required information. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear rv6rb92h82,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.