Sportaza Casino - プレイヤーの出金リクエストが遅れています。

Hello, I requested a withdrawal 10 days ago. However, it keeps getting canceled after about 4 days without any explanation.

Please help.

Hallo ich wollte habe vor 10 Tagen meinen Auszahlungs Antrag gestellt. Jedoch wird dieser immer nach ca 4 Tagen ohne Begründung storniert.

Bitte um Hilfe.

Hello Wampl1307,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sportaza Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?
• What payment method are you using to withdraw your balance and did you try any other?

Looking forward to your answer.

Regards,

Nick

Dear Wampl1307,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.