Sportaza Casino - プレイヤーの撤退は繰り返し失敗しました。

I have tried to withdraw my funds 4 times now. A few weeks ago, I made other withdrawals to my bank account without any issues.

The first and second withdrawal attempts to my usual account were unsuccessful. The finance department told me the withdrawals had been processed successfully, but after 5-6 days, the funds reappeared in my account.

On my third attempt, I tried to withdraw to a different bank account to see if that was the issue, but nothing happened...

For this fourth attempt, I used my income card, and yet again, nothing happened. They haven't even processed it.

I’ve spoken to customer service, and each day they tell me something different. The best one? On June 12th, they told me it’s a server issue that occurred during the previous three attempts...

He intentado realizar el retiro en 4 ocasiones, previamente, semanas atrás, había realizado otros retiros a mi cuenta bancaria, y sin problema,

Primer y segundo retiro a mi cuenta de siempre y nada, el departamento financiero me decía que había sido retirado con éxito, pero a los 5-6 días aparecía en mi cuenta de nuevo.

En el tercer intento, lo realicé a una cuenta bancaria diferente a ver si ese iba a ser el problema y nada…

Y este cuarto intento lo realice a mi tarjeta de ingresos y nada… no me lo han ni procesado.

hablo con atención al cliente y un día me dicen una cosa y otro día me dicen otra, la mejor? La de ayer día 12 de Junio, me dicen que es un problema del servidor que se repitió en las 3 ocasiones anteriores…

Hello galiangay,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SportazaCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick!

Yes, I sent all my information to verify, they sent me an email saying that everything was Ok! But the account still does not appear as verified, they had asked me for it for the first withdrawal, and it took a long time to make it, but they gave it to me. A total of €2,000 in 4 withdrawals of €500.

That's why I don't understand the problem now.

I never use bonuses, I know the problems they bring... I only use my money to play.

The last time I spoke with them was yesterday in the conversation that I attached.

Thanks for your time Nick!

Hola Nick!

Si, envié todos mis datos para verificar, me mandaron un correo diciendo que todo estaba Ok! Pero en la cuenta sigue sin aparecer como verificado, me lo habían pedido para el primer retiro, y me lo efectuaron tardando mucho pero me lo dieron. Un total de 2.000€ en 4 retiradas de 500€.

Por eso no entiendo el problema de ahora.

Nunca uso bonos, se los problemas que ellos traen… solo uso mi dinero para jugar.

la última vez que hablé con ellos fue ayer en la conversación que os adjunté.

gracias por tu tiempo Nick!

Hello galiangay,

Please note that we advise to wait 14 days for any withdrawals to be processed. Let us know if it would take longer.

Okay, so far they haven't even processed the withdrawal, when they assure 3 business days maximum. It has been pending since June 11th. I will continue to wait, but I suspect that this 5th time it will be the same as the previous ones.

They've already paid me! 😊😊😊😊

Ya me han pagado! 😊😊😊😊

Dear galiangay,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru