Sportaza Casino - 選手の退会が遅れました。

Sportaza casino has delayed the payments for a really long time. I played on October 20, 2022 and won 4316 euros. They have paid part of the winnings, but 1312 euros are still unpaid. At Sportaza casino, it is possible to make a withdrawal request of only 500 euros per day. And they can only have 3 withdrawal requests active at the same time. They have been delaying accepting withdrawals and sometimes canceling withdrawal requests which is really maddening! I hope you can help me in this matter as I have been waiting for my money for so long. Thank you.

Dear SannaFIN,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when exactly you received your last successful withdrawal? Approximately how many days does the casino take to process each withdrawal?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina,

In the last 2 weeks they have only paid me 500 euros. This happened on 8.12.

It takes them several weeks to pay pending withdrawals and sometimes they cancel withdrawal requests, after which I have to do them again one a day. After that, we wait again for weeks.

The winnings came with bonus money.

Hei Kristina,

Viimeisen 2 viikon aikana he ovat maksaneet minulle vain 500 euroa. Tämä tapahtui 8.12.

Heillä kestää useita viikkoja maksaa vireillä olevia kotiutuksia ja välillä he peruvat kotiutuspyynnöt jonka jälkeen joudun tekemään ne uudestaan yksi päivässä. Sen jälkeen taas odotellaan viikkoja.

Voitot tulivat bonusrahalla.

Thank you very much for your reply, SannaFIN. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear SannaFIN,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.