Sportingbet Casino - プレイヤーのアカウントは閉鎖されました。

I was playing on Sportingbet making deposits, sonetimes withdrawals as usual until i was asked to submit Bank statement and Selfie ID for verification on 2024 during December. By the time i was away since it was festive season, so i only came back yesterday and then i decided to submit the documents later yesterday and then today i asked if they received my documents and they told me to give them a moment as they were processing the documents, then later today i asked again and i was told that the company decided to close the account. I asked the reason and i was told that it was only the company's discretion. And then thats when i asked about what will happen to my balance and i was told that my balance will remain in my sportingbet account, then i asked how while they say that the account was closed? I asked if the account is closed for temporary or what when they say the balance will remain in the sportingbet account then I was told that the account is permanently closed but the balance will remain in my account, then i asked if they're were trying to tell me that i won't get my money and the answer was therr will be no cashout made from my account. That's when i decided to come seek for assistance because this is unfair

Dear Angelick,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• When did you create your casino account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Im focused on sports betting

I created an account earlier last year i think.

I successfully made few withdrawals before, and it was without bonuses

Thank you for your reply, Angelick. Please understand that if you only placed bets on sports betting and your account has been blocked, the casino maybe detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.