Sportuna Casino - プレイヤーのボーナス請求は拒否されました。

So i registered in this casino because i saw it had a good rating here but everything negative people say about this casino is true. I got an email from them with a promotion saying i would get 100% of my deposit plus 200 free spins so i decided to make my deposit. When i reached support to ask the bonus they simply told me they wouldn't give it to me. No reason. Even tho i sent them the email with the promotion they simply said the administration wouldn’t give me the bonus. Its just a scam to lure players. After this i have spoken to some friends who played here and they told me it happened the same to them and they are waiting forever for their withdrawls. Stay away guys

Hello lsergio114,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sportuna Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Are there any bonuses available for you within your casino tab?
• When was the last time you spoke to the casino and what was it about?

Please note that promotional e-mails are mostly sent out to every player but the following term still applies:

Every bonus is a good-will of the casino and they may refuse to give them out to any player without any reason given.

Looking forward to your answer.

Regards,

Nick

Dear lsergio114,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.