Stake Casino - プレイヤーのアカウントは停止されました。

I had recently deposited 85,000 CAD into my stake account. I made two bets for 13,000 on two esports bets and lost another 25,000 on blackjack and baccarat. When I tried to withdraw my remaining $47,000, I was hit with the fact that my account has been suspended and I am no longer able to withdraw. Why is this and how can I get my money back. I have already tried to verify kyc level 2 and even though it says my wallet is now on withdraw only mode, it still wont let me withdraw and gives me the same error as its showing in my image I attached.

Dear josephkim42069,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Stake Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Was this your only deposit in the casino?

• Was this your only gaming activity on the website altogether? Were the 13000 CAD bets, winning bets?
• When was the last time you were in contact with casino support and what did you discuss?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

This was one of two deposits into stake one for 4700 and one for 37000. I also only had losing bets. The last time the casino contacted me they directed me to an email I’ve emailed numerous times to no response…

Thanks for the provided information.

Have you received any updates regarding the investigation of your account since your last post?

Please let me know.

Dear josephkim42069,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.