Stake Casino - プレイヤーのアカウントは引き出し専用モードになっています。

Account is in withdrawal only mode I am not able to place bet and take withdrawal... Please slove my problem

Dear Mrigank321,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

Could you please advise what the current balance in your account is?

Could you kindly confirm if you passed the full KYC verification?

Have you made any successful withdrawals before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Mam current balance of my account is 500

Mam kyc and other things are in reviewing mode from long time I am submitting documents then also it is not been passed

No mam I have not made any withdrawal

Please reply

Before we proceed with your case, please forward all the communication between you and the casino customer support that could be relevant to the investigation. Include all the other evidence as well. My email address is veronika.l@casino.guru. Thank you.

Dear Veronika,

The user's verification was rejected and their account was blocked because they initially submitted a document belonging to an underage person. This reason was communicated to the user at the time of rejection though their verification page.

Additionally, we have reached out to the complainant to inform them that we have contacted our provider and requested the refund. They can expect to receive it within the next 14 working days.

Kind regards,

Dear Stake Casino representative,

Thank you very much for getting in touch with us and thoroughly explaining the situation.

Dear Mrigank321,

Could you please confirm that you submitted a document belonging to an underage person during your verification?

Dear Mrigank321,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.