Stake Casino - プレイヤーのアカウントは支払いなしで閉鎖されました。

I made a deposit of $4999, of which I lost $999, and there was $4000 left on my account. I was asked to go through verification, I went through 3 levels and uploaded documents confirming the funds at level 4. At the same time, I was asked to go through verifff by mail, which I successfully did on the same day. About 2 hours later, my account was deactivated and they won't let me withdraw my money. All the requested documents were provided, verification was easily passed, but they simply decided not to pay me. Please help me

Я сделал депозит 4999$ из них проиграл 999$ на аккаунте осталось 4000$. Меня попросили пройти верификацию, я прошел 3 уровня и загрузил документы подтверждения средств на 4 уровне. Параллельно меня попросили пройти verifff на почте, что я успешно в тот же день сделал. Спустя примерно 2 часа после этого мой аккаунт деактивировали и не дают вывести деньги. Все документы запрошенные были предоставлены, верификация с легкостью была пройдена, но они просто решили не платить мне. Прошу помочь вас

Dear abuba5658,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Stake Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1. I created an account on February 20th and on the same day they requested KYC

2. I received a letter in the mail

3. I think I made a bet on sports and lost it. I can't say for sure because I can't log into my account and it's been about three weeks

4. I didn't receive any bonus. All the money on the balance is my deposit.

5. They disabled my account access, so I can't download the chat conversation, that's where it all happened. This is what I have in my email, I'm attaching screenshots

1.я создал аккаунт 20 февраля и в тот же день запросили kyc

2.мне пришло письмо на почту

3.по-моему я сделал ставку на спорт и проиграл ее. Не могу точно сказать потому что не могу войти на аккаунт, и прошло около трех недель

4.никакого бонуса не получал. Все деньги на балансе это мой депозит

5.они отключили мне доступ к аккаунту, по-этому не могу загрузить переписку в чате, именно там все происходило. Вот что есть на почте, прикрепляю скриншоты

Dear abuba5658,

Could you please explain which documents you provided?

From the response of the casino the documents weren't clear enough. Have you provided documents that were of good quality to the casino?

Could you please share with me the documents you submitted? Send the information to my email at tomas@casino.guru