Stake Casino - プレイヤーのアカウントは永久に閉鎖されました。

I made a single 5k usdt depo and played some dice. Very low risk as I am new to the site. My username is Jord****. Then some hours later I received an email saying my account had been temporarily suspended. I found this very strange and after following up was told my account had been permanently closed due to deceiving KYC, which is completely nonsense!

I did KYC up to level 2 before depoing just to be safe, and they confirmed it to be accurate and approved my KYC level 2. Only after I made a big depo did they retract my KYC and permanently closed my account and stole my money without even providing a valid explanation. If there were something wrong with the KYC documents, they should have told me so before I made a deposit (which was the whole reason why I did KYC2 in the beginning before making a depo!). Now I cannot even withdraw my original deposit which I have barely played with! If this is not a scam then I don't know what is.

https://imgur.com/a/A8xgbF0

Hello smith666666,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Stake Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account Level2 verified?
• Did the casino which document was incorrect?
• When was the last time you spoke to the casino and what was it about?

If possible, please forward the documents which you have sent to the casino before they blocked your account to nikolas.b@casino.guru for further review.

Looking forward to your answer.

Regards,

Nick