Stake Casino - プレイヤーのアカウントは閉鎖されました。

Made a deposit of 6000 USDT, played some low risk limbo to test out the site, and did not even get to do anything else yet before I got an email saying my account has been suspended. I then found I couldn't withdraw, so I emailed back and was told my account had been permanently closed. This is an absolutely ridiculous situation as I had done nothing wrong to break the terms of service. I didn't take on any deposit bonus and barely did anything with my deposit. All the KYC information I submitted was correct, and I am willing to provide more information to verify my identity but never was given the chance to. Now the deposit which is my own money has been forcibly taken despite doing nothing at all.

Dear Avery691,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify how much money you had in your casino account before it was closed?
• Do I understand correctly that your account has not been verified yet?
• Have you received any explanation from the casino regarding the blocked account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

• I deposited 6000 USDT and at the time of account closure 5927 USDT.
• Wrong, my account was successfully verified to KYC level 2 which included ID check. It is only after I made my deposit that they said my KYC was wrong.
• 0 explanation and communication besides saying my KYC was bad, but I don't understand how this is possible because the account was fine before I made the deposit. Now they are holding my money that I deposited which is absurd.

Thank you very much for your reply, Avery691. Do I understand correctly that this was the only message you received regarding this issue?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hi Kristina,

I can confirm this is the only communication I have received from Stake. All I did was make 1 depo and played their originals on low risk. Stake just straight up stole my depo and permanently banned my account for nothing. They claimed my KYC is falsified but have 0 proof to back it up, whereas I can submit any documents necessary to prove my identity. This is a clear case of theft if they don't give my money back.

Thank you very much, Avery691, for your cooperation. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Avery691,

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

Now, I would like to invite Stake Casino representative to join this conversation.

Dear Stake Casino, could you please provide more information about this case?

Looking forward to your reply.

Dear Katarina,

Please be advised that we have sent you an email concerning this matter. Furthermore, the user has been informed of their account status.

Kind regards,

Dear Stake Casino,

thank you for your email.

Dear Avery691,

please provide a copy of your government-issued photo identification, displaying both sides. In addition, kindly submit a selfie holding your identification card close to your face. You can send it to my email: katarina.d@casino.guru

I sent the documents and selfies to your email.