Stake Casino - プレイヤーの入金が遅れています。

I uploaded money using unified payment method my amount was inr 10,000 but despite of multiple e-mails , they haven't told me where my money is , its been more than two weeks I want my money to be refunded

Dear ashurana0786,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Veronika