Stake Casino - プレイヤーの撤退が遅れています。

I made initial deposit with BITCOIN and used promotion with BITCOIN deposit and that balance in BITCOIN currency has been completely lost, and now I made FRESH DEPOSIT with USDT on date 6th July 2024, and played BET on TENNIS match Iga Swiatek vs Putinsova Wimbeldon 3rd round match and I cashed out bet in good profits, and then I am trying to withdraw funds and STAKE is restricting my withdrawals saying you have wagering requirement , but since I made deposit in USDT currency other than the BONUS currency which was BITCOIN and that too balance is completely ZERO. I have been tyring to contact them on LIVE CHAT, but there are no any LIVE AGENT replying me on their LIVE CHAT only the BOTS which is not helping and I have sent email them to CANCEL any of my ongoing PROMOTION if ANY and allow me requesting withdrawal for the play I done on SPORTS just on 6th July 2024. No any reply from them and I am still not able to request withdrawal. kindly help me with it.

Dear jack3377,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

Could you please send me the screenshot of your wallets showing if your BTC balance is zero?

Could you kindly specify which bonus you activated with your BTC deposit? Ideally, send me the link or the screenshot of this bonus.

Have you tried canceling the bonus in your account directly?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have tried cancelling bonus, but I can't see there is such option for cancelling the bonus from my account, I tried for several times. I am sharing you the screenshot of BTC balance ZERO. bonus was claimed last year in 2023 in BTC wallet, and that is preventing me for withdrawal in USDT , which I freshly deposited and played on sports and won the amount.

Team Casino Guru, please help to get out of this trouble from Stake Casino, as they are very slow responding to my issue, neither on live chat they have person to talk and resolve and I received their email just today morning. Please ask them to cancel the BONUS if any active in my account and let me withdraw my USDT funds which I only played with fresh deposit and neither that was my BONUS wager currency. I have also played with USDT but that doesn't taking into wagering consideration, and it totally shows USDT currency doesn't apply to BONUS and it should not affect my USDT withdrawals, thank you for your kind help.

Hello team,

I am glad that, finally Stake allowed to withdraw my funds, and they have fixed their ERROR with the BONUS and I have withdraw the amount of total $1643.1 USDT ( I played with $1306 in sports and reached to this amount of new $1643.1) ,` and it was instantly credited to my USDT wallet. Thank you for your excellent support CASINO GURU.

Dear jack3377,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru