Stake Casino - プレイヤーの資金は没収され、引き出しはブロックされます。

My stake.com account is suspended with $1973 held and withdrawals blocked despite submitting all required documents, including level 4 proof of funds.

i sended 100s of mail to their support staff and no one is responding on email

Please assist urgently, my stake Username: ****.

Dear ranjit54,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Stake Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please list which documents you provided for level 3 and level 4 verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Thomas

My stake account is 1 month old only

I played sports Betting (soccer)

I never claimed any Bonus

I verified my stake account before playing lvl1 and lvl2 they suddenly suspended my account and locked my withdrawal now they asked me to provide level 3 and level 4 verification for level 3 I sended them My gas bill for address verification and for level 4 I sended them my bank statement for source of funds

Still waiting no response came from their support mail and my account is still suspended with withdrawal locked

Thank you for your reply, ranjit54. As you might know, our forum Casino.guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Please let me know Thomas it will be helpful for me 🙏

Dear Tomas,

We would like to inform you that the user successfully verified their account and proceeded to withdraw the balance.

We believe this information should be sufficient to resolve the case.

Kind regards,

I have withdrawn my funds after 13 days they unlock my account

Thank you Thomas 🙏

Dear ranjit54,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you and Stake Casino for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru