Stake Casino - プレイヤーはライブゲームのチャット機能にアクセスできません。

My problem is I'm trying to talk in the chat on the live games for Evolution Gaming but it's saying "System: Please place a bet to take advantage of the chat facility." I place the bet and this message continues to stick. I have no way to talk in the chat, I've bet far more than the amount sometimes $5-$10 bets but nothing seems to work. I've tried contacting my Casino(Stake) and Evolution live support but after 6+ hours of trying to figure it out.. nothing has come from it. I've tried swapping VPNS (5 different ones) it hasn't helped.. I've tried using other computers it also hasn't helped.. This started about a week ago and i'm currently waiting for my ticket from both Stake and Evo go to through but man... I'm completely stumped on how to fix this.

Dear akaface,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Although I understand your frustration, we cannot penalize the casino for this, nor there is anything we could do to help here. There is most likely a technical issue from the game provider's side and since you have already contacted them, I would suggest that you wait for their assistance. Hopefully, they will be able to fix the problem soon.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint.

Thank you very much in advance for your reply and understanding.

Best regards,

Kristina

Dear akaface,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.