Stake Casino - 技術的なエラーにより、プレイヤーの資金が没収されました。

I lost 3200 UDSC due to a technical problem with the system on stake.com through the provider evolution gaming. As soon as I entered the super speed baccarat lobby the system automatically placed a bet with 3200 USDC spread across all the betting options without my permission and without me clicking or pressing on any buttons. I have tried to contact both the support team of stake.com and the live support on evolution gaming, but both parties denies that there has been any irregulatory issues, even though I know that I a 100% did not place any bet at that time.

I currently know that there is also a thread on the stake community forum regarding this issue where another player by the name "takecare3434" experienced a similar issue with a bet at stake.com through the same provider, which currently still hasn't been solved.

Link to the stake community thread regarding the issue: https://stakecommunity.com/topic/104816-evolution-scam-my-2k-without-clicking-anything-while-join/

Proof of the bet that was affected by this issue:

I hope you will take this serious matter into consideration since it is crucial for the stake community.

-Jimmy

Hello fakosanastasios2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Best regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.