Stake Casino - 自己排除されたプレイヤーはプロモーションメールを受け取ります。

Why am I receiving promotional emails from them? I've am self excluded on their website. This is not ok at all. Something has to be done

Dear Moose11,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• How often do you receive such emails?
• Do they all come from the same email address?
• Have you tried unsubscribing from these emails? Usually, there is an option to do so at the bottom of the message.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Moose11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.