Stakes Casino - プレイヤーの撤退が遅れています。

I've played a lot and made many deposits on www.stakes.com. The account is verified, etc. However, on February 11, I was lucky enough to win 160 euros. I made a withdrawal, but nothing arrived in my Neteller account, which I had used to deposit. Today, on February 13, I tried to play in the casino and saw that the withdrawal was reversed back to my game account. I asked support via chat why, and the response I received was: 'To secure your money ???????????? Site update today and tatabatata

Dear krrre1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Stakes Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly the casino identified technical issues as the reason why your payout cannot be processed currently?
• Have you made successful withdrawals to your Neteller wallet in the past?
• Has the casino suggested you use an alternative method to pay your winnings?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear krrre1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.