Sultanbet Casino - プレイヤーのアカウントは閉鎖されました。

I opened two accounts at this casino and deposited 1,000 USD in total. My first account (mkunerth) was opened on February 4th 2025, I deposited 500 USD and lost it all. Unfortunately I opened the first account in EUR and asked sultanbet to change the currency to USD. They told me to close my account and open a new one with currency USD.

So sultanbet closed my first account and I opened a second one (mkunerth1) on February 25th 2025, I also deposited 500 USD and won 2,300 USD.

After that I tried to withdraw my winnings and sultanbet closed my account and hasn't answered to my mails for weeks now.

At least I want my deposits (1,000 USD) back!

Dear mkunerth1,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue. To assist you better, could you please provide more details regarding your situation?

• Could you forward me the communication between you and the casino’s customer support when you realized your account was in EUR and wanted to change the currency, and they advised you to create a new account? My email address is veronika.f@casino.guru. Alternatively, you can post screenshots here.
• Am I correct in understanding that you only opened your second account after your first one was closed and that there was no balance left in it?
• Have any of your accounts been fully verified?

I hope we can help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hello Veronika,

I sent you the communication between me and sultanbet Casino concerning the closure of my first account (mkunerth). The main communication concerning the currency change request was via Live chat and I haven't made a screenshot.

I opened the second account after I received the mail by sultanbet that my first account has been closed. Only my second account (mkunerth1) is fully verified.

Best wishes, Michael