Sunrise Slots Casino - プレイヤーの出金が遅れています。

It has now been 2 weeks since I was verified. STILL waiting on $100 withdraw that I know I will never see. Raging Bull AND Slots of Vegas as well. Ho Hum

Dear angel47usa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please advise us on the current status of your withdrawal request? Please, post a screenshot of your withdrawal history here.

Have you accumulated your winnings with or without an active bonus?

Lastly, if you experience issues with other casinos, please submit separate complaints about each of them. We do not solve complaints about multiple casinos in one thread.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have not ever made a withdraw from Sunrise. That was a win off a chip or promotion...not sure. Only deposit I ever made there was the $25 they required me to deposit in order to make the withdraw. I have received a response back 3-5 days ago after emailing them constantly. 10/16. says the payout has been approved and something about their withdraw process...Perhaps there is a chance they still may be sending but its been 2 weeks and prior to the last email they werent answering me at all.

...sorry...Ill familiarize myself with the rules better. My bad....

Thank you very much for your reply, angel47usa. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Ok...that will take a minute but no problem. I think there is Literally only 1 or 2 email responses

Thank you very much, angel47usa, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you angel47usa for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Sunrise Slots Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Appears that the casino is waiting for a response from you

Greetings all,

I have reviewed the situation and I will see what can be done to assist, if anything else is required I will let you know here. Otherwise just let us know when that comes in angel47usa!

Best wishes,

Nick and Sunrise

Yes. Please do that. We are going on a full month now. Unacceptable

Payment has been received. Just want that noted. This case can now be closed

Dear angel47usa,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter