Sunrise Slots Casino - プレイヤーの撤退が遅れています。

This is my second time cashing out with sunrise Slots. First time took about 12-14 days. This time I cashed out on Oct 27th. Approved on October 31st and it is now December 13th. I am a paying player and have dealt with multiple supports members and two managers. All they say is we will escalate it and nothing is getting done, and now has been so long it doesnt even show on my transactions. I am verified and using bitcoin. What do I need to do?

Dear howmanjosh,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern.

Before we contact the casino, please allow me to ask for any communication between you and the casino. Please forward anything relevant to my email at tomas@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Greetings all,

I've reviewed the situation and I'll see what can be done to assist. Could you please confirm your Bitcoin address for me howmanjosh?

Best wishes,

Nick and Sunrise Slots

Dear howmanjosh,

Please let us know about any news you might have regarding your withdrawal.

All I know is I still have not received it goong on 47 days. So the representative from sunrise reached out, but has failed to accomplish the mission. Ill be supriser if I get it at this point.

Hey all,

Just confirming that payment went out via Bitcoin a few minutes ago and has been confirmed received in Blockchain Explorer. 🙂

Best wishes,

Nick and Sunrise Slots

I did receive my payment. Finally! I don't know if coming here with my complaint pushed it. But thanks

Hello all,

Thanks to Nick and Sunrise Slots Casino for their cooperation.

Dear howmanjosh,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru