Sunrise Slots Casino - プレイヤーの撤退が遅れています。

So I requested 500.00 dollars on April 1st and they approved it on April 10 and I have been waiting for them to send the money to me in bit on since the 10th and I'm getting irritated like they have all the paperwork that they need they approved it already and still I have yet to receive the deposit hoping u guys can help me get it

Dear bushmanpam29, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Dear bushmanpam29,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.