Sunrise Slots Casino - プレイヤーの撤退が遅れています。

I've been waiting for my withdrawal since March 13. This casino is terrible with the run-around. My withdrawal is supposedly in transit, and has been for probably a month.

Dear aprilahoran,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi! Thank you for the response. I have made successful withdrawals before. They took a while but I did get them.

Yes I have been verified.

No active bonuses.

thanks!

Of course, after I submitted this complaint, they sent my money. Thank you for your help.

Dear aprilahoran,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru