Sunrise Slots Casino - プレイヤーの撤退は遅れます。

My first withdrawal was approved on July 8th for $285. My second withdrawal was approved on July 12th for $893. All of my verification documents were approved but still haven’t received my payouts. I keep getting the runaround and told they’re having system delays. I’ve read online multiple people for about a year now have had this same problem with Sunrise. I should have done more research before I trusted them with my deposits. 

Hello aterrell29,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sunrise Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Thank you aterrell29 for all the information. I will now forward your complaint to my colleague Natalia who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi aterrell29,

I've just reviewed your case and am sorry to hear about your concerns. I will try to help you by contacting the casino.

Dear Sunrise Slots Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you provide any specific reason for why the player has been experiencing problems with the withdrawal of her winnings? Could you please also check internally if the withdrawal request has already been processed or if it's been pending so far?

I'm looking forward to hearing from you.

Regards,

Natalia

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear aterrell29,

regardless of our attempts to contact the casino, we've received no response from them and, as per our policy, we cannot proceed with the resolution of your complaint since there's nothing we can do without their cooperation. I'm forced to close your complaint as unresolved.

I'm very sorry that we were not able to help you with this case, but this unresolved complaint will negatively influence the rating of the casino and will help other players to learn more about this casino. Please don't hesitate to contact us in the future if you run into any issues with any online casino, we are always here for you.

Best regards,

Natalia