Sunrise Slots Casino - プレイヤーはボーナスを有効にすることができません。

Hello ,

after i received the winning from sunrise slots casino i was penalized by no more bonuses , my cash back and comp points are not activated . all i get is that the management decided it that way . why does a casino do this ?

I wrote there again today asking for an answer.

Hallo ,

nachdem ich den Gewinn vom Sunrise Slots casino erhalten habe wurde ich gestraft durch keine Bonusse mehr ,mein Cash back und comp points werden nicht aktiviert .Alles was ich erfahre ist ,das Managment hat es so entschieden .Warum geht ein Casino so vor ?

Ich habe dort noch einmal heute hingeschrieben und um eine Antwort gebeten .

Dear Karin66,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Even though I understand your point of view, please understand, that each casino has a different bonus policy and reward system. A bonus is something like a gift from the casino that the casino can decide whether you are eligible for receiving them or not.

I apologize, but we cannot penalize the casino for excluding you from receiving bonuses

If there is anything else, I could help you with, please do not hesitate to let me know, otherwise, I will be forced to close this complaint.

Thank you for your understanding.

Best regards,

Kristina

Hello ,

thank you very much for your effort.

Hallo ,

vielen lieben Dank trotzdem für Ihre Mühe .

Thank you for your reply, Karin66. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.