Sunrise Slots Casino - 選手の撤退は1ヶ月以上遅れている。

 I waited the 10 business days for he approval process plus the additional 10 days for the payout. Every time I do live chat they verify my crypto address and tell me they are expediting this for me yet here I am a month later with out my approved payout. Once the "algorithm" takes your VIP status away everything but your deposit is prolonged. When I made the deposit I was VIP4 meaning I would have my payout in 3 days once I requested a withdraw my VIP status vanished and now I have to wait 20 business days. Considering I have surpassed the 20 business days It gets very frustrating that I still do not have my approved payment.   

Dear mwebb1980,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm that you have passed the KYC verification?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas, I just emailed you