Sunrise Slots Casino - 選手の退会が遅れました。

My withdraw was approved on 10/4 it’s they say 7 days for payment it’s been almost a month.

they are blaming a third party vendor for the delay. Insist I get a PRC account that lets me withdraw but only use at this and other sister casinos.

Dear Al92102,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

They tell me it’s the third party vendor fault I guess whomever does there payouts.

They are also insisting I get a PRC PLAYER REWARDS CARD this card only lets you withdraw and play at sunrise other sister casinos.

This happens to me before in there casino just last week it did take 5 weeks I believed since they had just paid me it would be faster I had won twice that same week but they have the same excuse as the last one. Thank you for your assistance it’s very much appreciated.

Thank you very much, Al92102, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Resolved

Dear Al92102,

I am really glad to hear that! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Stefan