Sunrise Slots Casino - 選手の退会が遅れました。

Been waiting for payout since November 20

Dear devonwilliams89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

This would be my first payout. I have the email saying my account was verified.

Any update?

Greetings all,

I had a look at the situation, if you'd be so kind as to confirm your Bitcoin address devonwilliams89 I'll see what I can do to assist.

Best wishes,

Nick and Sunrise Slots

Hello everyone,

Thank you both for your replies.

Dear Nick,

Is this information from devonwilliams89 sufficient? Please, get back to us when you finish the investigation, or if you need any further information.

Hey all,

Just confirming that we should be paid in full now, payment went out via Bitcoin a few minutes ago and has been confirmed received in Blockchain Explorer. 🙂

Best wishes,

Nick and Sunrise Slots

Thank you very much, Nick!

devonwilliams89, can we now consider this case resolved?

Dear devonwilliams89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.