Sunrise Slots Casino - 選手の退会が遅れました。

It's been 45 days since I won my money and put in for a withdrawal. I'm getting the runaround with the excuse of third-party processor and Bitcoin withdrawals.

Dear jayzfriendred11,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Do I understand correctly that payment is still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus? Have you received any winnings from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Winnings were won with comp points.. have withdrawn here before and received on day 32 I believe... So no worries up till day 32 and now today is day 46.

Thank you very much, jayzfriendred11, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi jayzfriendred11,

I've just reviewed your case and fully understand your concerns about the problems with the withdrawals of your funds. I will contact the casino and we'll see what can be done to help you with your issue.

Dear Sunrise Slots Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please provide any specific reason why the player's withdrawal has been delayed for such a long time?

I hope to hear from you soon.

Kind regards,

Natalia

I got my withdrawal the day after I made a complaint with your site. If you had a hand and helping me get that withdrawal I greatly appreciate it. I still think that casino is a swell casino... They just need to work on their withdrawal time frame.

Greetings all,

I can confirm as well that payment went out on the 28th of December and was delivered (confirmed in Blockchain Explorer).

Best wishes,

Nick and Sunrise Slots

Dear jayzfriendred11,

I'm glad to hear that you finally received your winnings and your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia