Sunrise Slots Casino - 選手の退会が遅れました。

They have approved the payment they say they're sending the payment they've asked me for my Bitcoin address 4 days ago and still nothing it's been since April 20th

Dear krystyniam,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

It's been 19 days and I have completed all verification. They say now that they approved on May 1st, it up the third party service they use to transfer it but can't tell who that is

I fully understand your frustration, krystyniam. However, I will set the timer for additional 5 days allowing to casino two full weeks to process the payment and if there’s no development by Tuesday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

That's fine I guess I'm misunderstanding. But I didn't figure there was much to that can be.done to remedy this anyway. That's how things usually go for me. But I'm pretty sure it's been way more than 14 days. Withdraw was April 20. I'm not asking you to do anything especially if they are still within the time limit. I do apologize if if I jumped the gun. I must have just misunderstood the withdraw process timeline.

Thank you very much, krystyniam, for providing all the necessary information and for your patience. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Great thanks and still nothing. Last they said because of high volume is causing the delay. Theyre waiting for third party to do next batch of transfers. But they said that days ago. I'm guessing I just need to accept they got me for my money. I just hate that these places take advantage of people. They would make plenty of money without ripping people off.

Hello there,

Thank you krystyniam for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Sunrise Slots Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Greetings all,

I am unable to locate a player account using the provided credentials, perhaps you have your casino account under a different email address krystyniam. I will need the casino username or the email address registered with the casino to move forward.

Best wishes,

Nick and Sunrise Slots

I have received an offer from sunrise( like this is a negotiation)to have it deposited to my checking but I don't know if my bank does that. And I'm just really stressed out. My water is off and I cld really use this money. I can provide anything they want for a deposit. But why is Bitcoin not an option?? I've transfered Bitcoin from my accounts several times this week. I'm just desperate. I've attached recent emails. And I just appreciate your help. I want what ever will be the fastest process thanks. I've number the images in case they uploaded wrong

Message1

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So I just recieved and email. How can they offer faster withdraw with bitcoin to me and others when they say I can't get my bitcoin withdraw because thy are supposed delayed for some reason.

Greetings all,

Thanks for the info krystyniam, I had a look and I'll see what can be done to get that out to you via Bitcoin. Let us know when that comes in and if there is anything else required on your end I'll let you know here.

Best wishes,

Nick and Sunrise Slots

Omg I really appreciate you. Having help with this is just so kind. It's hard dealing with people who just don't care that their responses are obviously absurd. I get it is gambling and some think it doesn't matter. But people shouldn't take advantage of people. They can make plenty of money doing it in a legit way. Let me know if you need my Bitcoin address or anything else

Received this email this morning from them. I did not ever accept to receive it by wire. And my bank doesn't even accoet swift whatever. They have been telling me they have already done everything ok n their end to initiate the bitcoins withdraw. Which I think is not true.

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Hey all,

I just checked and the payment was made yesterday afternoon via Bitcoin and confirmed in Blockchain Explorer.

Best wishes,

Nick and Sunrise Slots

Dear krystyniam,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.