Sunrise Slots Casino - Sunrise Slots Casino からの支払いが遅れています。

Good morning,

I'm requesting your assistance as I made a withdrawal request to Sunrise Casino on 08/07/2023. It was approved and paid to the payment provider on 19/07/2023.

I haven't received my winnings and the response I get from the casino is that there is no deadline for payment. Can you help me?

Bom dia,

Peço a vossa ajuda pois efetuei um pedido de saque ao casino Sunrise a 08/07/2023. Foi aprovado e pago ao provedor de pagamento a 19/07/2023.

Nao recebi os meus ganhos e a resposta que tenho do casino é que não existe prazo para pagamento. Podem ajudar-me?

Dear Li1979,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed or it has been sent but never reached you? Which payment method you opted for? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thanks in advance for your quick response. The casino indicates that the payment is approved and has already been processed to the payment provider.

I placed the order via bank transfer. They don't mention any problems with payments.

Desde já agradeço a vossa rápida resposta. O casino indica que o pagamento está aprovado e já foi processado para o provedor de pagamento.

Efetuei o pedido por transferência bancária. Não mencionam qualquer problema nos pagamentos.

Good afternoon!

I received payment today.

Anyway thank you for your availability.

Compliments

LM

Boa tarde!

Recebi hoje o pagamento.

De qualquer forma agradeço a vossa disponibilidade.

Cumprimentos

LM

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Li1979, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru