SupaBet Casino - プレイヤーのアカウント閉鎖リクエストは無視されます。

I requested to delete my account at this casino but unfortunately, it seems they won't let anyone leave. They also ignore requests to stop receiving ads. No one should sign up here if they can ever think of deleting their account.

I have requested a ban and they are ignoring me, I have lost money, the machines do not play, offers are just to fish people out and make them deposit money and lose.

Normally for the inconvenience of ignoring messages about account closure they should give me something back as goodwill. I haven't made a single withdrawal.

Ζήτησα τη διαγραφή του λογαριασμού μου σε αυτό το καζίνο, αλλά δυστυχώς, φαίνεται ότι δεν αφήνουν κανέναν να φύγει. Επίσης, αγνοούν τα αιτήματα να σταματήσουν να λαμβάνουν διαφημίσεις. Κανείς δεν θα πρέπει να εγγραφεί εδώ αν μπορεί να σκεφτεί ποτέ να διαγράψει τον λογαριασμό του

Έχω ζητήσει και αποκλεισμό με αγνοούν έχω χάσει χρήματα μηχανάκια δεν παίζουν προσφορές μόνο για να ψαρεύουν κόσμο και να καταθέτει λεφτά να χάνει

Κανονικά για την ταλαιπωρία να αγνοούν μηνύματα για κλείσιμο λογαριασμού θα πρέπει να μου γυρίσουν κάτι πίσω ως καλή θέληση .Δεν έχω κάνει ούτε μια ανάληψη

Dear evabozane,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account, or if yes, only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with a gambling problem).

Could you please specify the reason for closing your account? Would you be so kind as to forward me the account closure requests that you sent to the casino along with the casino's responses? My email address is veronika.f@casino.guru.

Thank you very much in advance.

Best regards,

Veronika