SupaCasi Casino - 選手の退場が遅れています。

Hello, I made a withdrawal request since the 21st, but I never received my payment until today.

Ola, fiz um pedido de retirada desde o dia 21, porem nunca recebi meu pagamento ate hoje.

Dear mactox, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

I already made a successful withdrawal before, my KYC is approved and my earnings were without active bonus.

Ja fiz um saque sucedido antes, meu KYC esta aprovado e meus ganhos foram sem bonus ativo.

Do you have any relevant communication between you and the casino regarding the delayed withdrawal? If so, please forward the messages to veronika.l@casino.guru. Thank you.

Dear mactox,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.