Superb Casino - プレイヤーの撤退が過度に遅れました。

Hello.

I made a withdrawal in the 26th of September of 2023. The total amount was 100Eur. After reading the ToS, i saw that they have a "verification time", that is between 14 to 31 business days.

After i tried to reach the Support, i got told that they were taking care of the complaint with the Financial department, but never reached to me. It got to the time that, it already passed 3 months, i tried to talk to them almost 10 times and the response is always the same, that they are taking care of it and wont take long.

And the funny thing is, that they keep sending me promotions and free spins, even with me beeing frustrated with this.

I feel privated and its a breach of the ToS to keep an withdrawal that much time on hold, even being payed by crypto.

I really want help to get the money.

Thanks

Hello JonnyYeBoyy,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Superb Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear JonnyYeBoyy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.