Suprabets Casino - プレイヤーのアカウントがブロックされました。

I have been with this casino for about 2 months. They let me signup, deposit, verified my account, and wager but the minute I tried to withdraw they rejected it, flaged my account, and closed my account. They stated they would give me my deposit back and they would be keeping all of my profits. I am attaching their e-mail to this complaint.

My balance with them was $4,666 and my withdraw request was for 1k. Since they closed my account they offered me my deposit of $1,250 back and said they would retain my winnings. Please help.

Hello Playamaka,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Suprabets Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise how long after the verification was your account closed? Can you specify the date of the closure? Did you accumulate your balance with bonus or real money? Did the casino ever specified what fraud did you commit?

Looking forward to your answer.

Regards,

Nick

Dear Playamaka,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi nick,

my account was verified maybe a day after I registered and before any deposits were made. They closed my account on 9/12 and no bonuses were used. They never specified anything but that general shady email.

Thank you Playamaka for all the information. I will now forward your complaint to my colleague Adam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Playamaka,

I have reviewed your case and will contact the casino to see if I can help. In the meantime, can you please advise if you have accumulated the winnings via sports betting or casino games?

We would like to invite Suprabets Casino to join the conversation and participate in the resolution of this complaint.

Dear Suprabets Casino,

Can you please clarify the reason for voiding the player's winnings and closing their account?

Kind regards,

Adam

Dear player,

As we can see all your bets are sportsbook, correct?

No casino wagering was done

Thanks

Dear Playamaka,

Could I ask you to please respond and confirm if you have only made sports bets?

Kind regards,

Adam

Dear Playamaka,

I would like to ask you once more to respond to this thread and provide the requested information. I will extend the timer for 7 days. Please be aware that if we do not hear from you within the set timeframe the complaint will be rejected.

Kind regards,

Adam

Yes this was sportsbook and I can’t get them to pay or respond back to me.

Thank you for confirming, Playamaka.

Unfortunately, we do not have a branch dealing with sports betting complaints yet, but I can suggest three websites that do:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

I hope that they will be able to help you with your issue.

Please understand, we wouldn't be able to advise you correctly as we do not currently have enough insight into sports betting.

I’m truly sorry I couldn’t be of more help.

Kind regards,

Adam