Suprabets Casino - プレイヤーのアカウントが閉鎖されました。

They closed my account and I still had 2227.93mxn I send them emails and they tell me that my account is closed is the only thing they answer me

Me cerraron mi cuenta y yo tenía aún 2227.93mxn les mando correos y me dicen que mi cuenta está cerrada es lo único que me contestan

Hello flxfut,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Suprabets Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did the casino ever specify the reason of blocking? Did you play casino or sports betting? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, yes my account is verified, I don't remember since when but it's been around 20 days or so, if the casino told me that they closed my account because I didn't follow certain rules, it was because I made some surebets, I played sports bets, yesterday I spoke with them through their live chat and they told me to send them an email to an email that they gave me but I have already sent them telling them that I want my money and they only answer that my account is closed

Hola si mi cuenta está verificada, no recuerdo desde cuándo pero tiene 20 días más o menos, si el casino me dijo que cerraron mi cuenta porque no seguí ciertas reglas fue porque hice unas surebets, jugué apuestas deportivas, ayer hablé con ellos por su live chat y me dijeron que les enviara un correo a un correo que me pasaron pero ya les he enviado diciéndoles que quiero mi dinero y solo me contestan que mi cuenta está cerrada

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Nick